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Currently, we do not provide a strict SLA for uptime and support, but provide our internal targets as a guide for clients:


Uptime

We aim for 99.99% uptime for Atlassian Cloud-based Apps*.

Please see our Statuspage for uptime monitoring.


Support

We aim to respond to Service Desk tickets within 1 hour (initial response) during business hours.

We operate on UK Business Hours.


*Note Atlassian Cloud has a 99.95% uptime target.

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