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Overview

Optimizer is now powered by GraphQL.

GraphQL is a query framework that allows the construction of complicated queries and the traversal of links between objects.

If Optimizer shows you something about an object, it was probable gotten from GraphQL.

How to use

Optimizer allows you to run your own queries if you have certain information you want to extract.

You can do this either through the GraphQL editor/browser that we've included under the tools section, for which you can find a breakdown and a screenshot here on the right or you can use the GraphQL endpoint available at:

/plugins/servlet/optimizer/gql

You can use this endpoint for other applications as well if you want to interact with our GraphQL system outside of the Optimizer Toolset.

The GraphQL browser we inlcude is based on GraphiQL and the interface consists of 3 main items. There are more items such as the documentation browser and the query control buttons but those are not needed for most users and can be found in the top bar shared by the run button.

On the left hand side you have the Query pane where you can enter your queries. This has auto complete.

The right hand side will output the results of your query.

It's as easy as that.

To find out more information about queries you can visit the GraphQL Learn Site.


Examples

{
    issueTypes {
        id
        name
        description
        projects{
        name
        id
        key
        avatar
        links

}
        issueTypeSchemes{
        name
        id
        name
        links

}
        avatar
        links

    }
}

Section Breakdown

Screenshot

MicrosoftTeams-image (8).png

Custom Field Example


Input
query {
  customFields {
    id,
    name,
    editable,
    projects {
      id
    },
    description
    links
  }
}
Output
{
  "data": {
    "customFields": [
      {
        "id": 10107,
        "name": "Approvals",
        "editable": false,
        "projects": [],
        "description": "Provides search options for Jira Service Desk approvals information. This custom field is created programmatically and required by Service Desk.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10107"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10107&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10107"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10107"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10107"
          }
        }
      },
      {
        "id": 10114,
        "name": "Approvers",
        "editable": true,
        "projects": [
          {
            "id": 10002
          }
        ],
        "description": "Contains users needed for approval. This custom field was created by Jira Service Desk.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10114"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10114&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10114"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10114"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10114"
          }
        }
      },
      {
        "id": 10123,
        "name": "CAB",
        "editable": true,
        "projects": [],
        "description": "Change Advisory Board members",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10123"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10123&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10123"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10123"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10123%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10123"
          }
        }
      },
      {
        "id": 10120,
        "name": "Change completion date",
        "editable": true,
        "projects": [],
        "description": "Specify the completion time for the change request",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10120"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10120&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10120"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10120"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10120"
          }
        }
      },
      {
        "id": 10122,
        "name": "Change managers",
        "editable": true,
        "projects": [],
        "description": "Contains the change managers for the change management process.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10122"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10122&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10122"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10122"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10122%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10122"
          }
        }
      },
      {
        "id": 10118,
        "name": "Change reason",
        "editable": true,
        "projects": [],
        "description": "Choose the reason for the change request",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10118"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10118&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10118"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10118"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10118%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10118"
          }
        }
      },
      {
        "id": 10117,
        "name": "Change risk",
        "editable": true,
        "projects": [],
        "description": null,
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10117"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10117&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10117"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10117"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10117%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10117"
          }
        }
      },
      {
        "id": 10119,
        "name": "Change start date",
        "editable": true,
        "projects": [],
        "description": "Specify the time and date for the start of the change",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10119"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10119&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10119"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10119"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10119"
          }
        }
      },
      {
        "id": 10116,
        "name": "Change type",
        "editable": true,
        "projects": [],
        "description": null,
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10116"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10116&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10116"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10116"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10116%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10116"
          }
        }
      },
      {
        "id": 10109,
        "name": "Customer Request Type",
        "editable": false,
        "projects": [],
        "description": "Holds information about which Service Desk was used to create a ticket. This custom field is created programmatically and must not be modified.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10109"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10109&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10109"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10109"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10109%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10109"
          }
        }
      },
      {
        "id": 10000,
        "name": "Development",
        "editable": false,
        "projects": [],
        "description": "Development Summary Field for Jira Software use only.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10000"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10000&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10000"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10000"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10000"
          }
        }
      },
      {
        "id": 10103,
        "name": "Epic Colour",
        "editable": false,
        "projects": [
          {
            "id": 10001
          },
          {
            "id": 10002
          }
        ],
        "description": "Epic Colour field for Jira Software use only.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10103"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10103&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10103"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10103"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10103%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10103"
          }
        }
      },
      {
        "id": 10100,
        "name": "Epic Link",
        "editable": false,
        "projects": [],
        "description": "Choose an epic to assign this issue to.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10100"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10100&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10100"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10100"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10100%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10100"
          }
        }
      },
      {
        "id": 10102,
        "name": "Epic Name",
        "editable": false,
        "projects": [],
        "description": "Provide a short name to identify this epic.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10102"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10102&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10102"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10102"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10102%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10102"
          }
        }
      },
      {
        "id": 10101,
        "name": "Epic Status",
        "editable": false,
        "projects": [],
        "description": "Epic Status field for Jira Software use only.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10101"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10101&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10101"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10101"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10101%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10101"
          }
        }
      },
      {
        "id": 10115,
        "name": "Impact",
        "editable": true,
        "projects": [],
        "description": null,
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10115"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10115&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10115"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10115"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10115%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10115"
          }
        }
      },
      {
        "id": 10128,
        "name": "Investigation reason",
        "editable": true,
        "projects": [],
        "description": "Reason for problem investigation",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10128"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10128&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10128"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10128"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10128%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10128"
          }
        }
      },
      {
        "id": 10126,
        "name": "Operational categorization",
        "editable": true,
        "projects": [],
        "description": null,
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10126"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10126&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10126"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10126"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10126%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10126"
          }
        }
      },
      {
        "id": 10110,
        "name": "Organizations",
        "editable": false,
        "projects": [],
        "description": "Stores the organizations that are associated with a Service Desk customer portal requests. This custom field is created programmatically and required by Service Desk.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10110"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10110&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10110"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10110"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10110"
          }
        }
      },
      {
        "id": 10124,
        "name": "Pending reason",
        "editable": true,
        "projects": [],
        "description": "Specify the reason for moving the issue to the Pending status",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10124"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10124&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10124"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10124"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10124%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10124"
          }
        }
      },
      {
        "id": 10125,
        "name": "Product categorization",
        "editable": true,
        "projects": [],
        "description": null,
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10125"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10125&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10125"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10125"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10125%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10125"
          }
        }
      },
      {
        "id": 10200,
        "name": "Project",
        "editable": true,
        "projects": [],
        "description": null,
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10200"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10200&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10200"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10200"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10200%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10200"
          }
        }
      },
      {
        "id": 10201,
        "name": "Project",
        "editable": true,
        "projects": [],
        "description": null,
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10201"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10201&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10201"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10201"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10201%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10201"
          }
        }
      },
      {
        "id": 10105,
        "name": "Rank",
        "editable": false,
        "projects": [],
        "description": "Global rank field for Jira Software use only.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10105"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10105&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10105"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10105"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10105"
          }
        }
      },
      {
        "id": 10108,
        "name": "Request participants",
        "editable": false,
        "projects": [],
        "description": "Stores the users that are participants in Service Desk customer portal requests. This custom field is created programmatically and required by Service Desk.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10108"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10108&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10108"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10108"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10108%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10108"
          }
        }
      },
      {
        "id": 10202,
        "name": "Role",
        "editable": true,
        "projects": [],
        "description": null,
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10202"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10202&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10202"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10202"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10202%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10202"
          }
        }
      },
      {
        "id": 10129,
        "name": "Root cause",
        "editable": true,
        "projects": [],
        "description": "Describe the root cause for the problem",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10129"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10129&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10129"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10129"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10129%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10129"
          }
        }
      },
      {
        "id": 10111,
        "name": "Satisfaction",
        "editable": false,
        "projects": [],
        "description": "Stores request feedback in Service Desk requests. This custom field is created programmatically and required by Service Desk.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10111"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10111&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10111"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10111"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10111%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10111"
          }
        }
      },
      {
        "id": 10112,
        "name": "Satisfaction date",
        "editable": false,
        "projects": [],
        "description": "Stores request feedback date in Service Desk requests. This custom field is created programmatically and required by Service Desk.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10112"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10112&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10112"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10112"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10112%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10112"
          }
        }
      },
      {
        "id": 10127,
        "name": "Source",
        "editable": true,
        "projects": [],
        "description": "Captures the reporting source for this issue",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10127"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10127&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10127"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10127"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10127%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10127"
          }
        }
      },
      {
        "id": 10104,
        "name": "Sprint",
        "editable": false,
        "projects": [],
        "description": "Jira Software sprint field",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10104"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10104&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10104"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10104"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10104%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10104"
          }
        }
      },
      {
        "id": 10106,
        "name": "Story Points",
        "editable": true,
        "projects": [],
        "description": "Measurement of complexity and/or size of a requirement.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10106"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10106&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10106"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10106"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10106%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10106"
          }
        }
      },
      {
        "id": 10134,
        "name": "Time to approve normal change",
        "editable": false,
        "projects": [
          {
            "id": 10002
          }
        ],
        "description": "This custom field was created by Jira Service Desk.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10134"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10134&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10134"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10134"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10134"
          }
        }
      },
      {
        "id": 10133,
        "name": "Time to close after resolution",
        "editable": false,
        "projects": [
          {
            "id": 10002
          }
        ],
        "description": "This custom field was created by Jira Service Desk.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10133"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10133&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10133"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10133"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10133"
          }
        }
      },
      {
        "id": 10132,
        "name": "Time to first response",
        "editable": false,
        "projects": [
          {
            "id": 10002
          }
        ],
        "description": "This custom field was created by Jira Service Desk.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10132"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10132&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10132"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10132"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10132"
          }
        }
      },
      {
        "id": 10131,
        "name": "Time to resolution",
        "editable": false,
        "projects": [
          {
            "id": 10002
          }
        ],
        "description": "This custom field was created by Jira Service Desk.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10131"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10131&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10131"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10131"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10131"
          }
        }
      },
      {
        "id": 10121,
        "name": "Urgency",
        "editable": true,
        "projects": [],
        "description": null,
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10121"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10121&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10121"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10121"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10121%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10121"
          }
        }
      },
      {
        "id": 10130,
        "name": "Workaround",
        "editable": true,
        "projects": [],
        "description": "Describe the workaround for the problem",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10130"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10130&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10130"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10130"
          },
          "issues": {
            "name": "Issues",
            "type": "view",
            "url": "http://localhost:8080/issues/?jql=cf%5B10130%5D%20is%20not%20empty"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10130"
          }
        }
      },
      {
        "id": 10113,
        "name": "issueFunction",
        "editable": false,
        "projects": [],
        "description": "Field created by script runner plugin for advanced issue functions. Do not place on any screen.",
        "links": {
          "edit": {
            "name": "Edit",
            "type": "edit",
            "url": "http://localhost:8080/secure/admin/EditCustomField!default.jspa?id=10113"
          },
          "screens": {
            "name": "Screens",
            "type": "screen",
            "url": "http://localhost:8080/secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10113&returnUrl=ViewCustomFields.jspa"
          },
          "configure": {
            "name": "Configure",
            "type": "config",
            "url": "http://localhost:8080/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10113"
          },
          "delete": {
            "name": "Delete",
            "type": "delete",
            "url": "http://localhost:8080/secure/admin/DeleteCustomField!default.jspa?id=10113"
          },
          "translate": {
            "name": "Translate",
            "type": "translate",
            "url": "http://localhost:8080/secure/admin/TranslateCustomField!default.jspa?id=10113"
          }
        }
      }
    ]
  }
}


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